Ashley Furniture SUCKS!!!!!

I hope everyone who reads this will stay away form that awful store, I wish we had! :(

It's a long story but I'll try and keep it somewhat simple. Our couch and loveseat are in pretty bad shape, the couch is ripped (it's leather and 6 years old) in so many places it's just getting ridiculous. So my dear hubby sacrificed a TON and we were on the hunt for new furniture (you probably saw all about that in my earlier posts). We finally settled on a set from Ashley Furniture and were so excited about our new furniture.

Well when they showed up for delivery the driver tells me that the couch is damaged, uhhhhhh what? I totally thought he was kidding so I stood there and waited for the punchline until I realized he wasn't kidding! WTH?

He said that the warehouse in Calgary had told him about a patch on the back of the couch, I asked him why they would even put it on the truck knowing it was damaged and he said they just told me to go ahead and load it. After discussing this with him I decided to take the loveseat and refuse the damaged couch. So they went to the truck to get the loveseat, they were gone too long and came back with more bad news, the loveseat was damaged worse than the couch. So I went out to the truck to have a look at both pieces.

Sure enough the couch had 2 spots that looked all mottled and a few scratches on the back. The loveseat was in bad shape too, there were nail heads sticking out into the leather, you could see the nail head under the leather and when you ran your hand along the back the ones you couldn't see, you could definitely feel! So it was just a matter of time before they completely poked through the leather not to mention the leather was all stretched out over the nail heads!!! Wow how could they have sent me this KNOWING FULL WELL IT WAS DAMAGED?! The delivery driver admitted such, and said this is a typical problem he is having. In fact the delivery before ours was refused due to damages too! (Of course everyone else at the company denies this, stinkin liars!)

Well if that's not bad enough here is the kicker: Ashley does not want to reorder the furniture for us, they have "technicians" who repair these items and then they will come back to us at showroom quality. UHHHHHHHHHHHHHHHHHHH WHAT?! I didn't pay for re-furbished!!! That's why furniture stores have a scratch and ding area, a clearance area, an as-is area. That's how places like XS Cargo and Liquidation World get their merchandise THAT IS NOT WHAT WE PAID FOR! So after fighting for a while hubby and I decide to just get our money back and go to a more reputable furniture store in town............uhhhhh ASHLEY DOES NOT OFFER RETURNS OF ANY KIND!!!!!!!!!! WHAT?!!!! Sooo not only did we pay for damaged furniture, which we do not even have in our possession but we also have no right to get new furniture for the full price we paid but we get refurbished and fixed junk for brand new price and we just have to take it!!!! We both fought with them for hours and hours and got the same crappy responses, a total script from Ashley, "our technicians are good that's why we employ them, blah blah blah, it IS new, blah blah blah, yes I would take damaged furniture myself, blah blah blah, there's nothing more I can do, blah blah blah" And they won't even take any money off for all of this hassle either! They have the WORST customer service! When hubby called the salesman he said I'm just the salesman and basically hung up after that. The store Manager was really no help either. We were told that all of this was in our contract and that we should have read it. Cuz yeah we expected to be totally screwed by these people and we had time with the high pressure sales etc to read, whatever! What a CROCK!

Anyway, we are really upset over this and have vowed to tell everyone we know to NOT shop at ASHLEY FURNITURE! They stick to their crappy policies which again are:

- If your furniture is damaged when it arrives they will get one of their technicians to look at it and repair it and it will then be shipped back to you (So in other words you get used/re-furbished furniture for top notch prices.)

- Ashley does not accept returns/refunds (So when the above happens you have no rights and you certainly cannot get your money back to get what you feel you paid for which is NEW FURNITURE and nothing LESS!)

So PLEASE BOYCOTT ASHLEY FURNITURE and their policies!!! They deserve to be run out of town for the crappy customer service, lies and the blatant passing off of damaged/re-furbished furniture as new!!!!!!!

Thanks for listening to my rant.